Shipping
FREE domestic shipping for orders above KES 9,000!
FREE Nairobi shipping for orders above KES 5,000!
Local orders take 3-5 working days to deliver. We however do our best to deliver earlier. International delivery is within 10-15 working days after order is placed.
International shipping rates depend on the weight of the order. You may be asked to pay import duty, which varies from country to country. Kindly liase with your customs office for the same. Please feel free to contact us on +254742940954 or bogukafra@gmail.com, to get the exact shipping rates for your country.
We ship worldwide through DHL Express, Fedex & Posta, locally through Wells Fargo and Modern Coast Couriers. Shipping within Nairobi and it's environs is fulfilled by Bolt rides and our inhouse riders and costs vary depending on the location.
Returns
We have a 24 hour return policy, which means you have 24 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us on +254 742 940954 or bogukafra@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, within 24 hours and once the return is accepted, make an exchange.
Refunds & Exchanges
We do not offer refunds. We allow exhanges with items of the same value or give a Made to Measure voucher of the same value.