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Shipping 

FREE domestic shipping for orders above KES 9,000

FREE Nairobi shipping for orders above KES 4,800! 

Local orders take 3-5 working days to deliver. We however do our best to deliver earlier. International delivery is within 10-15 working days after order is placed. 

International shipping rates are calculated at checkout, subject to weight and the supported shipping zones. You may be asked to pay import duty, which varies from country to country. Kindly liase with yur customs office for the same. 

If your country is not among our registered zones, please feel free to contact us on +254742940954 info@shop-boguk.com or bogukafra@gmail.com.

We ship worldwide through DHL Express, locally through Wells Fargo and Modern Coast Couriers. Shipping within Nairobi and it's environs is fulfilled by Superior Services LTD.

 

Returns

We have a 24 hour return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us on +254 742 940954 or  bogukafra@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

info@shop-boguk.com

 or

bogukafra@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, within 24 hours and once the return is accepted, make an exchange. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on a payment method we will communicate to you. Please remember it can take some time for our payment platform to process and post the refund too.

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